SysMaster Introduces Web Chat Server

January 14, 2004
Emeryville, CA

SysMaster Corporation, a leading provider of Voice-over-IP and networking solutions for the enterprise, announced today the release of ChatMaster, a web chat server. The server, which is another addition to SysMaster’s CRM product line, enables companies to connect with online visitors, exchange information and influence their purchasing decisions in real-time.

SysMaster’s ChatMaster Server is a highly scalable data exchange engine that enables companies to chat in text and voice modes with online guests. The server supports both manual and automated agent selection based on predictive, rotational, least-utilized, or manager-assigned rules. The product also offers a number of advanced features, such as guest/agent transfer, guest web history tracking, automated chat invitation, pre-chat and leave-a-message forms, and chat recording.

“With ChatMaster we want to position ourselves as a dependable equipment vendor for the online chat segment which we believe has good short to medium term growth potential,” said Michael Fahey, SysMaster Director of Sales. “Online chat has established itself as an important differentiator in e-commerce and most companies using it report boost in online sales, improved agent productivity, and increased customer satisfaction. Therefore the business case for adopting the technology is clear, what remains to be done is increasing customer awareness about its benefits”.

About SysMaster Corp.

SysMaster Corp. is a leading provider of Voice-over-IP and networking solutions for the enterprise. With core strengths in technology, SysMaster’s mission is to deliver robust and innovative products that empower enterprises with the very latest advances in networking and Voice-over-IP capability. All SysMaster products are engineered to work together, enabling seamless deployment across enterprises and beyond. SysMaster Corp. is headquartered in Emeryville, CA. For more information call 1-877-900-3993 or visit www.sysmaster.com.

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