SysMaster Broadens, Deepens Support Capabilities with Opening of European Office
New Bulgarian support office enables VoIP leader to offer timely, sophisticated issue resolution to customers throughout Europe, the Middle East, Africa, and Asia
EMERYVILLE, CA, July 25, 2005 – SysMaster Corporation, a leading provider of integrated VoIP solutions for carriers, service providers and enterprises, announced the opening of a full-service office in Varna, Bulgaria, significantly expanding its ability to deliver prompt, comprehensive support to its growing worldwide customer base. Establishment of the new European office, concurrent with the increase in U.S. support staff, underscores SysMaster’s commitment to ensure that support capabilities keep pace with the company’s robust expansion.
Kirk Iliev, SysMaster Director of Operations, said, “We understand how essential it is to our customers, in their extremely competitive global markets, to maintain uninterrupted services. We are committed to streamlining issue resolution and ensuring that our VoIP products and solutions deliver full value and cost-efficiency. If a customer outside the U.S. needs support, we can now meet that need effectively and help that customer gain a positive return on their VoIP investment.”
Convenient Access During Regular Business Hours
“We believe that quick access to trained support professionals is key, both to our customers’ and our own success,” said Martin Yosifov, SysMaster Director of Marketing. “Establishment of the European office allows SysMaster customers across Europe, the Middle East, Africa, and Asia to gain immediate access to support during regular business hours in their respective regions.”
“At SysMaster, we are enhancing our capabilities in more than numbers,” said Kirk Iliev. “We now offer several tiers of expertise to elevate and resolve complex issues on the spot. Our European office draws on a pool of talented specialists, particularly Linux administration experts—that’s a great advantage, since all SysMaster products are Linux-based.”
Besides talented computer specialists, Bulgaria also offers a favorable time differential of ten hours ahead of SysMaster’s Emeryville, California headquarters. This means that issues arising outside the U.S. can be passed quickly between the European and California offices for seamless, same-day handling and resolution.
To provide quick, convenient response, the staff in Bulgaria currently operates in two shifts, providing support 18 hours per day. Soon, a third shift will expand coverage to full, 24-hour availability. Another goal of the new European office is to provide 24/7 email support in addition to existing options.
SysMaster’s support professionals provide the knowledge
and experience to help customers successfully implement and maintain
their VoIP technology. SysMaster offers custom-tailored support
contracts to meet every need, spanning phone, e-mail support,
and 24x7 support, along with planning, consultation, and on-site
support if desired.
About SysMaster Corp.
SysMaster Corporation is a leading provider of integrated Voice-over-IP solutions for carriers, service providers and enterprises. Its solutions are based on two core platforms – VoiceMaster, the industry’s leading real-time billing and call-routing platform, and Advanced VoIP Gateway, a highly scalable and functional platform for delivering VoIP services across PSTN and IP-based networks. SysMaster solutions based on those two platforms enable companies to cost-effectively deploy and manage multiple VoIP services, including Class 4 Service, IP Centrex, Virtual Office, Voicemail, Conference, Follow-me, and Callback. SysMaster Corporation is headquartered in Emeryville, CA. For more information call 1-877-900-3993 in the US, 1-510-420-8837 outside the US, or visit www.sysmaster.com.